Question 1

What is TransLangPro?

Accepted Answer

TransLangPro is an AI-powered document translation platform that preserves the original layout, fonts, tables, images, and visual structure of your files.

Question 2

What file formats are supported?

Accepted Answer

TransLangPro supports PDF files. More formats (DOCX, PPTX, EPUB, and others) are being developed and will be available soon.

Question 3

How many languages does TransLangPro support?

Accepted Answer

138 languages, including less-common ones like Tagalog, Yoruba, Swahili, Mongolian, and Khmer.

Question 4

How long does translation take?

Accepted Answer

A typical 10-page PDF takes under 90 seconds. Longer documents and scanned PDFs take proportionally longer.

Question 5

Is the original layout really preserved?

Accepted Answer

Yes — columns, footnotes, headers, page numbering, tables, inline images, callout boxes, and captions stay in place.

Question 6

Can I edit the translation before downloading?

Accepted Answer

Yes. Every job opens in a side-by-side review editor. Click any paragraph to edit it inline. Changes save automatically.

Question 7

How are pages counted for billing?

Accepted Answer

One credit equals one page of a document (A4 or US Letter). Free plan includes 10 pages per month.

Question 8

Can I cancel my subscription anytime?

Accepted Answer

Yes, anytime from your account settings. Cancellation takes effect at the end of your current billing period.

Question 9

What is your refund policy?

Accepted Answer

We offer a 14-day money-back guarantee on first-time subscriptions.

Question 10

What payment methods are accepted?

Accepted Answer

Visa, Mastercard, American Express, Discover, and other major cards. All payments are processed securely by Polar.

Question 11

Do I need technical skills to use TransLangPro?

Accepted Answer

No. Upload your file, choose your target language, and download the translated result. No coding, no configuration.

Question 12

Can I translate multiple files at once?

Accepted Answer

Yes. Drag a folder or select multiple files and they queue automatically. Pro and Business plans support parallel processing.

Question 13

How do I invite teammates to my workspace?

Accepted Answer

Go to Settings, Team, Invite member. Enter email addresses separated by commas.

Question 14

Are my documents used to train AI models?

Accepted Answer

Never. Your documents are strictly isolated to your account and used only to perform the translation you requested.

Question 15

Where are my documents stored and for how long?

Accepted Answer

Documents are stored in encrypted AWS S3 buckets. Uploaded files and translations are automatically deleted after 30 days by default.

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Frequently asked questions

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Frequently asked questions